Demand Automation Computer

Last updated: May 6 2025

Brayden Automation Corporation (“Brayden,” “we,” “our,” or “us”) operates the Energy Sentry website located at energysentry.net (the “Site”) and the customer portals linked from it (including EnergyAccessConnex). This Privacy Policy explains how we collect, use, disclose, and protect information obtained through the Site and the support, sales, and customer‑service pages you visit. By using the Site, you agree to the practices described below. If you do not agree, please do not use the Site.

INFORMATION WE COLLECT

Contact & Identity Data

– name, company, postal address, e‑mail address, telephone number

– collected when you fill in web forms, request manuals, e‑mail or phone us, or create a client‑login account

Transactional Data

– purchase history, product serial numbers, warranty registrations, service tickets

– collected during sales, support, and returns

Technical & Usage Data

– IP address, browser type, pages visited, referring and exit pages, date/time stamps, error logs, device identifiers

– collected automatically through cookies, server logs, and similar technologies

Energy‑System Data (optional)

– demand‑controller settings, load profiles, EnergyAccessConnex logs

– uploaded by you or your dealer for remote diagnostics and support

You may choose not to provide certain information, but this may limit some Site features.

HOW WE USE YOUR INFORMATION

– Provide products and services, process orders, deliver equipment, create accounts, and furnish technical support

– Respond to enquiries, answer questions, and fulfil documentation requests

– Improve and secure the Site, understand usage, troubleshoot, perform analytics, and protect against fraud or misuse

– Send product updates, newsletters, and energy‑management tips you have opted to receive (you may unsubscribe at any time)

– Meet contractual obligations, enforce our terms, and comply with applicable laws

Our lawful bases (where required) are performance of a contract, legitimate interests (such as network security and customer service), your consent, and compliance with legal duties.

COOKIES AND SIMILAR TECHNOLOGIES

We use first‑party cookies and standard analytics tools (such as Google Analytics) to measure Site traffic and improve functionality. You can control cookies through your browser settings, but blocking cookies may impair certain Site features.

SHARING AND DISCLOSURE

We do not sell or rent your personal information. We share it only:

– within Brayden Automation group companies and authorised Energy Sentry dealers who need the data to assist you

– with service providers who host the Site, process payments, ship products, or perform analytics, bound by confidentiality agreements

– when required by law, court order, or to protect the rights, safety, or property of Brayden, our users, or others

– as part of a merger, asset sale, or similar corporate event, requiring the successor to honour this Policy

INTERNATIONAL TRANSFERS

We are headquartered in the United States. If you access the Site from outside the U.S., you consent to transferring your data to and processing it in the U.S., which may not offer the same level of data protection as your home jurisdiction.

DATA SECURITY

We employ reasonable administrative, technical, and physical safeguards, including encrypted connections to our client portal and role‑based access controls, to protect your information. No method of transmission or storage is completely secure.

DATA RETENTION

We retain personal data only as long as necessary for the purposes described above, to resolve disputes, enforce agreements, and comply with legal obligations. Energy‑system logs uploaded for troubleshooting are typically deleted or anonymised within 24 months after the case closes unless you request earlier deletion.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

– access, correct, or delete personal information we hold about you

– object to or restrict our processing of your data

– withdraw consent for marketing at any time (opt‑out links are in every marketing e‑mail)

– request a portable copy of your data

To exercise these rights, e‑mail

[email protected]. We may verify your identity before fulfilling the request and will respond within the timeframe required by law.

CHILDREN’S PRIVACY

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have done so, please contact us so we can delete it.

THIRD‑PARTY SITES AND LINKS

The Site contains links to external sites (e.g., EnergyAccessConnex portal, PulseConnex, or Wowslider). We do not control the privacy practices of those third parties. Please review their policies before providing any information.

CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time. When we do, we will post the updated version on the Site and revise the “Last updated” date. Material changes will be highlighted or otherwise communicated. Continued use of the Site after changes constitutes acceptance of the updated Policy.

Brayden Automation Corporation

Attn: Privacy Officer

6230 Aviation Circle, Loveland, CO 80538, USA

Phone: 970‑461‑9600

E‑mail:

[email protected]